receipt_long Policy

Refund Policy

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More than 24 hours before: Full refund to wallet

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12–24 hours before: 50% refund to wallet

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Less than 12 hours: No refund (unless companion cancels)

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Companion cancels: Full refund regardless of timing

If a dispute is resolved in the client's favor, a full or partial refund will be issued based on the circumstances.

Wallet refunds are instant. Bank/card refunds take 5-7 business days.

For refund inquiries, contact [email protected] or use the in-app support system.